Just Culture

Love- the examples shared- the in-depth approach of the book- clarity- vivid storytelling- its intellectually stimulating aspectThis book deserves to be more known in the world!

Awesome book a real insight and has opened my eyes to interesting ways to develop a culture within a work place. I have adopted some of the practices and they work very well.

Enjoyable read about corporate culture and how various factors, known and unknown, work together to create safety hazards and set us up for failure. The stories relayed by the author provide excellent examples from various industries, but I am giving it four stars because it is relatively short for the price being charged.

Wow, I'm a highlighter and this whole book is highlighted. Dekker builds on and expands on key topics that are sorely needed today!

The book met my expectations and provided a different approach to looking at a Just Culture. I appreciated the section on retributive and restorative justice.

Nice summary. Not "inspirational" but thorough and thoughtful.

It’s an alright book. It has some good ideas. Some interesting case studies. It’s a three star book but minus one star because it’s just so expensive. Charge $15 for the book like many others like it and it would be ok. Instead I pay more for this e-book than I have for any other and it turns out to be kinda unremarkable.

Just starting to read the thoughts of Dekker. I find his ideas interesting if not a little theoretical at time’s, I found his analysis on things like accident investigation challenges the current practice and in my view a much better approach but feel many in the safety industry may struggle to challenge the industry norm. Well worth a read, this was recommended to me by an industry thought leader who suggested his approach does work. Print is quite small , a personal thing would have liked a different font style and size.

Esta obra es una reflexión muy trabajada sobre un aspecto que se suele pasar por alto, o se da por sentado. Me interesó por su aplicabilidad a la empresa, pero sus enseñanzas van mucho más allá, ya que es un tratado sobre la justicia restaurativa. Útil tanto en el ámbito de la familia como en el de un sistema nacional de salud.Lo recomiendo vivamente.

The problem with most just cultures is that by drawing an arbitrary line about what is a genuine error and what is culpable, it is arguably still a punitive culture, especially when those in power have all rights to where that line is drawn (which ends up being a moveable feast anyway and usually designed to deflect responsibility at the level the line is drawn) with no a priori clarity for those at the sharp end. Dekker unpacks this "retributive just culture" and finds it comes up short impeding rather than facilitating what should be the primary goals of open reporting and learning. Instead a retributive just culture addresses who was at fault rather than what was at fault as a means of accountability, and doesn't do that well in any case. Dekker instead painstakingly lays the case for a "restorative just culture" where rather than address pain with more pain (ie backward looking justice) he proposes forward looking accountability where we deal with the pain of a mistake and its consequences rather than punish it. He states that no one get off the hook, and restorative justice is not an easy way out for anyone, but it sure is the best way forward for everyone. The idea of restorative accountability is not new, having been used in the South African post apartheid Truth and Justice Commission, and also is used in youth offending as an alternative to imprisonment - diverse yet successful contexts. The book deftly handles the criminalization of error, second victims, and ethics as it applies to errors. The book is peppered with real world examples to reinforce his arguments. As someone working in healthcare, the book is a breath of fresh air. I can't recommend this book highly enough.

Just culture should replace both the bad apple culture and no blame cultures in the business world. Why the bad apple culture just blames people for errors irrespectively if they are systems based or people based. The no blame culture doesn't blame anybody and wont capture or blame those individuals that have sabotaged the system intentionally. Just culture should approach the incident from a systems perspective any try and extract the root cause and fix it. The reason it is not used as much as it should is that we are either trying to find someone to blame and thus not fixing the system errors that caused the incident. Or we are trying to spread the blame so thinly that no one it to blame not even the system and our investigation doesn't want to look for sabotage.

It's another great book by Dekker, put together to explain what it means to be "Just". A great read for anyone working in safety-related professions such as aviation, healthcare, oil&gas, etc. or for those working in security... or indeed anybody who works in an environment where mistakes can happen. So, almost everyone really.Note: on its own it's probably a bit of a hard read, some of Sidney Dekker's others book probably need to be read before.